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Shipping Policy

$15 Flat rate shipping Australia wide for orders under $200. Free Shipping for all orders over $200 Australia Wide.

Yay! Parcel delivery times have improved.
Express Post Zone 1 Delivering 1-2 Business Days. Zone 2-3 delivering 2-5 Business Days.

However, Chrismas is almost here. So please refer to www.auspost.com.au for more information in coming weeks.

  

Most orders will be delivered to your door within approximately 2 to 7 Business days. Delivery may exceed the estimated delivery window for reasons outside our control.  If your delivery is delayed or brought forward, we will let you know.  

Within 24 hours of placing an order, you will receive a courtesy email with expected delivery or completed order confirmation, including tracking, excluding weekends and public holidays.   

Layla Linen includes a signature on delivery unless otherwise requested by the customer on all orders where items are valued over $50. Orders valued at $50 and under do not include a signature on delivery.  However, if you do not require a signature on delivery you can let us send us a quick message. Also, let us know if you have a preferred spot you would like your parcel left. Layla Linen does not include Signature on delivery on all orders with a P.O. Box or Parcel Locker address. Tracking is included on all orders.

We do not accept liability for theft of merchandise once an order is in transit. However, if following an investigation, it is proven Australia Post or any other designated courier by Layla Linen is responsible for the loss of an order. We will replace the same for same wherever possible following the full course and conclusion of the investigation. If a customer chooses not to include signature on delivery, we cannot be responsible for the loss of an order where tracking shows the order has been delivered to the shipping address given. In either case, please contact us and we will to the best of our ability endeavour to locate your order.

If you receive an order damaged in transit please take a photo immediately before and after unpackaging. Email us a summary of details with photos to sales@laylalinen.com.au including your contact preferences. We will only contact you if we need to clarify any details. Once approved you will be emailed a return post label. Simply repackage attach label securely and lodge with Australia post.  Once we receive your returned order, we will organise a new order. If the order is no longer available, we will arrange a full refund.  

Layla Linen will honour our obligations under the Australian Consumer Law if any product is damaged, faulty or incorrectly shipped for reasons that are in our error.

Local Pick Up

 Local pick up orders do not incur shipping or handling fees.
Collected by appointment only Monday to Friday from 10 am to 3 pm. 

Please note Local pickup is currently unavailable till further notice due to Covid-19. 

For further information regarding Shipping refer to Terms and Conditions.

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