Layla Linen offers two expected delivery time frames. Items are delivered within 2 to 5 business days or 5 to 12 business days of placing an order dependant on stock and availability. You will find this under additional information on product pages.
Within 24 hours of placing your order you will receive a curtesy email with your expected delivery. Tracking information will be forwarded to you 2-5 days prior to this date. Layla Linen includes signature on delivery unless otherwise requested by the customer. We do not accept liability for theft of merchandise once an order is in transit. However if this is the case please contact us and we will to the best of our ability endeavour to locate your order. Also if you receive an order which looks to have been damaged in transit please take a photo immediately before unpacking and after. If your order has been damaged, please forward these photos onto us. We will then organise return postage for you under these circumstances and email you instructions for return post. Once we receive your returned order we will organise a new order to be sent. If the order is no longer available we will organise a full refund.
The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order.
The couriers or postal services nominated by Layla Linen will deliver Products during local business hours (9am to 5pm, Monday to Friday)
Layla Linen is not responsible for the delivery times of Products. Once Products have been dispatched, it is the Customers responsibility to liaise with the courier nominated by Layla Linen (as notified to the Customer) in relation to date and time of delivery.
Layla Linen will be happy to honour our obligations under the Australian Consumer Law if any product is damaged, faulty or incorrectly shipped through any circumstance that is in our error.
· Special offers including free shipping
Layla Linen now offers a Small/Light flat rate of $10 on selected products or a $15 flat rate for shipping Australia wide for orders under $200. Free Shipping for all orders over $200 Australia Wide. With the exception of postcodes with unacceptably high freight charges. Should you require us to ship to any of such postcodes, we will contact you to request for further shipping, after which you may choose to go through with the order or cancel.
For further information regarding Shipping refer to Terms and Conditions.